Newcomer Services in Peel Region

The Newcomer Settlement Program (NSP) can help you find information on health care, schools, housing, banking, employment and much more. These services are open to newcomers, including Canadian citizens and refugee claimants.

Live in Mississauga? The Newcomer Guide to Health and Social Services for the City of Mississauga provides information on local services, including resources for mental health and addictions, women’s health and wellness, early childhood, older adults’ and seniors’ health, 2SLGBTQ+ health, and more (employment, housing, income support, etc.). The Guide is available in multiple languages: English | French | COMING SOON! Arabic | Urdu | Mandarin.

Access newcomer services online and connect with service providers online

The Government of Canada provides many services available through service providers across Canada. However, looking for the right settlement services for you and your family in a new country can be stressful. Compass to Connect is funded by IRCC to help you find services easily and connect with service providers from the comfort of your home. You will not need to visit service providers’ offices or their websites. Compass to Connect is already associated with the service provider organizations and will securely connect you with the service providers you choose. You can access over 60 IRCC-funded newcomer services from multiple service providers by visiting www.compasstoconnect.ca

Choose your native language and location

If you do not speak English or French, you can select organizations which speak your preferred language of service within your preferred location. Your information will be securely sent to service providers that you wish to work with. Compass to Connect will connect you with as many service providers as you wish, all at once.

Services are free

All services are IRCC funded and free to access by newcomers.

More than 60 services available from services providers in the following categories:

Settlement Counselling and Referrals
Community Services
Credential Recognition Programs
Education
Employment
Information for Francophones
Internet Access and Free Printing
Language Programs
Mental Wellness
Programs for Seniors
Programs for Youth
Starting a Business
Translation and Legal Services

Compass to Connect is an IRCC funded website ensuring newcomers find the services they need from suitable service providers.

Safe and secure
Compass to Connect ensures your information is secure and sent only to the service providers you choose.

Eligible IRCC clients

Permanent Residents of Canada, Protected Persons, Individuals pending verification, Convention refugees and Live-in Caregivers

Create your profile and connect with service providers from anywhere! Visit www.compasstoconnect.ca for more information.

Community counselling and support services

Settling in a new country can be a stressful experience for a family. Counseling or therapy can help many families who are having difficulties. The following organizations offer family counseling in Peel Region:

Mississauga

Catholic Crosscultural Services

3660 Hurontario Street, 7th floor

Mississauga, ON L5B 3C4 [ map ]

Tel: 905-273-4140

Catholic Family Services

2227 South Millway, Suite 202

Mississauga, ON L5L 3R6 [ map ]

Tel: 905-897-1644

Dixie Bloor Neighbourhood Services Centre

3650 Dixie Rd, Unit 103

Mississauga, ON L4Y 3V9 [ map ]

Tel: 905-629-1873

Family Services of Peel

5975 Whittle Rd., Unit 300

Mississauga, ON L4Z 3N1 [ map ]

Tel: 905-270-2250

Must call the intake office to schedule an appointment beforehand 905-453-5775

Indus Community Services

3038 Hurontario Str., Suite 206

Mississauga, ON L5B 3B9 [ map ]

Tel: 905-275-2369

Malton Neighbourhood Services

3540 Morning Star Dr,

Mississauga, ON L4T 1Y2 [ map ]

Tel: 905-677-6270

Salvation Army Women's Counselling Services

2460 The Collegeway

Mississauga, ON L5L1V3 [ map ]

Tel: 905-820-8984

Brampton

African Community Services of Peel

10 Gillingham Drive, Suite 308

Brampton, ON L6X 5A5 [ map ]

Tel: 905-460-9514

Catholic Crosscultural Services

164 Queen St East, Suite 306

Brampton, ON L6V 1B4 [ map ]

Tel: 905-457-7740

Catholic Family Services

60 West Drive, Suite 201

Brampton, ON L6T 3T6 [ map ]

Tel: 905-450-1608

Family Services of Peel

60 West Drive, Suite 209

Brampton, ON L6T 3T6 [ map ]

Tel: 905-453-5775

Must call the intake office to schedule an appointment beforehand 905-453-5775

Muslim Community Services

150 Central Park Dr., Suite 107

Brampton, ON L6T 2T9 [ map ]

Tel: 905-790-1910

Caledon

Caledon Community Services

18 King St. E, Upper Level

Caledon, ON L7E 1E8 [ map ]

Tel: 905-584-9460

Peel Public Health

Call Centre and Resource Centre

Tel: 905-799-7700 or 905-791-7800

Emergency services and non-emergency services

When you have an emergency, you can telephone 9-1-1 free of charge. 9-1-1 will connect you to an ambulance, police or fire services to help you. You can dial 9-1-1 free from your home phone, cell phone or any public payphone.

What is an emergency?

An emergency is any situation where people are not safe and/or property is at risk and you need help immediately.

Examples of 9-1-1 emergencies are:

Fire
A crime in progress
Immediate medical issues

For more information about how to use 9-1-1, visit the Peel Region or Settlement.org.

Multi-lingual 9-1-1 Service

If you do not speak English, translation services for over 140 languages are available through 9-1-1. Ask for service in your language if you cannot explain the situation in English, or if you cannot understand the call-taker.

Ambulance

Peel Region Paramedic Services provides ambulance service. If you have to take an ambulance to a hospital, you must pay a small fee.

Fire

Fire services for Peel Region are provided by:

Police

Peel Regional Police provides police services for Peel Region.

Non-Emergency Services

211, 311 and 411 are non-emergency numbers that you can call for local information.

211

Call 2-1-1 for information and referral to community and social services. 211 is free, confidential, multilingual and available 24-hours a day.

311

Call 3-1-1 for information about municipal programs and services. 311 is free, multilingual and available during business hours. 311 is available in Peel Region (Mississauga and Brampton)

411

Call 4-1-1 for phone numbers and addresses for people and businesses. 411 is not free. The cost depends on your phone provider.

Employment services

Employment Ontario is a service of the Government of Ontario that offers a full range of employment services in a one-stop shop. Services include:

An assessment of your skills and experience
Developing effective job search strategies including resume preparation
Information about different careers and occupations
Local labour market, employment and training opportunities
Information about other community services and support.

The services are free

These services are free and can provide information on how to get a licence for your profession. You can also take part in special training programs and/or work experience that help you start a new career in Ontario.

Individualized assistance and support

A service counsellor will determine whether you need more individualized assistance and support to help you:

develop your career and set goals;
assess your skills and interests; and
prepare you for interviews and employment.

Use our tipsheet to learn what you can expect when you visit an employment centre.

Mississauga

ACCES Employment

151 City Centre Dr, Suite 600

Mississauga, ON L5B 1M7 [ map ]

Tel: 905-361-2522

Achēv (Malton Services)

7420 Airport Road, Suite 104

Mississauga, ON L4T 4E5 [ map ]

Tel: 905-677-0007

For long distance calls: 1-800-668-1179

Achēv (Mississauga Services)

50 Burnhamthorpe Road West, Suite 300

Mississauga, ON L5B 3C2 [ map ]

Tel: 905-949-0049 ext. 2040

College Boreal (provides services in French)

50 Burnhamthrope Rd W, Suite 300

Mississauga, ON L5B 3C2 [ map ]

Tel: 905-303-1562

COSTI Employment Services

6750 Winston Churchill Blvd, Unit 8A

Mississauga, ON L5N 4C4 [ map ]

Tel: 905-567-0482

Dixie Bloor Neighbourhood Centre

3650 Dixie Rd, Unit 103

Mississauga, ON L4Y 3V9 [ map ]

Tel: 905-629-1873

Employment Ontario - WCG

2150 Burnhamthorpe Rd W.

Mississauga, ON L5L 3A2 [ map ]

Tel: 1-888-353-8140

Family Services of Peel

5975 Whittle Rd., Unit 300

Mississauga, ON L4Z 3N1 [ map ]

Tel: 905-366-0322

Job Skills

55 City Centre Dr, Suite 701

Mississauga, ON L5B 1M3 [ map ]

Tel: 905-270-2824

Next-Steps Employment Centre (Dixie-Dundas)

1225 Dundas St E, Unit 14A

Mississauga, ON L4Y 2C5 [ map ]

Tel: 905-896-2233

Next-Steps Employment Centre (Mississauga Meadowvale)

6435 Erin Mills Parkway, Unit C-03, Battleford Centre

Mississauga, ON L5N 4H4 [ map ]

Tel: 905-814-8406

Peel Career Assessment Services

975 Meyerside Dr

Mississauga, ON L5T 1P9 [ map ]

Tel: 905-670-1967

VPI Working Solutions

1290 Central Parkway W, Suite 210

Mississauga, ON L5C 4R3 [ map ]

Tel: 905-270-8710

YMCA of the GTA

151 City Centre Dr, Suite 800

Mississauga, ON L5B 1M7 [ map ]

Tel: 905-276-9322

Brampton

ACCES Employment

44 Peel Centre Drive, Suite 201

Brampton, ON L6T 4B5 [ map ]

Tel: 905-454-2316

Achēv - Brampton South

7700 Hurontario St, Unit 601, Suite 100

Brampton, ON L6W 4K6 [ map ]

Tel: 905-457-4747 ext. 3300

Achēv - Brampton East

263 Queen St E, Unit 14

Brampton, ON L6W 4K6 [ map ]

Tel: 905-595-0722 ext. 4012

COSTI Employment Services

10 Gillingham Dr, Suite 300

Brampton, ON L6X 5A5 [ map ]

Tel: 905-459-8855

Employment Ontario - WCG

134 Main St N

Brampton, ON L6V 1N8 [ map ]

Tel: 1-888-353-8140

Humber Community Employment Services

1 Bartley Bull Parkway, 2nd Floor, Suite 12

Brampton, ON L6W 3T7 [ map ]

Tel: 905-455-4073

Job Skills

50 Sunnyvale Gate, Unit 12

Brampton, ON L6S 0C4 [ map ]

Tel: 905-453-7896

John Howard Society of Peel-Halton-Dufferin

134 Main St N

Brampton, ON L6V 1N8 [ map ]

Tel: 905-459-0111

Caledon

Caledon Community Services

18 King St E, Upper Level

Caledon, ON ON L7E 1E8 [ map ]

Tel: 905-584-2300

(will also provide a visiting service as needed in Caledon)

Language assessment services

There are 4 language assessment centres in Peel and they all offer assessments in English and French. Itinerant language assessments are also available in Caledon.

Mississauga

Achēv Language Assessment Services - Mississauga City Centre

50 Burnhamthorpe Rd W, Suite 300

Mississauga, ON L5B 3C2 [ map ]

Tel: 905-949-0049 ext. 1369

Achēv Language Assessment Services - Malton

7420 Airport Rd, Suite 102

Mississauga, ON, L4T 4E5 [ map ]

Tel: 905-677-0007, Press 1

Brampton

Achēv Language Assessment Services - Brampton South

7700 Hurontario St N, Unit 601

Brampton, ON L6Y 4M3 [ map ]

Tel: 905-457-4747 ext. 3025

Achēv Language Assessment Services - Brampton East

263 Queen St E, Unit 14

Brampton, ON L6W 4K6 [ map ]

Tel: 905-595-0722 ext. 4101

Peel newcomer information centres

The Peel Newcomer Information Centres (NIC) can help you with your transition to new life in Canada. At each NIC location, the friendly, multilingual staff will provide you with up-to-date information and can refer you to various programs and services in Peel Region.

The centres are usually open Monday - Friday 9 a.m. - 4 p.m. and appointments are not necessary. They may also have libraries and computer labs for your use.

Moreover, the Virtual Newcomer Information Centres (VNIC) provides broad online services including Employment Counselling, Settlement Information and access to Self-Serve Resource Centre for permanent residents and convention refugees.

Mississauga

Achēv Newcomer Information Centre - Malton

7420 Airport Rd, Suite 102

Mississauga, ON, L4T 4E5 [ map ]

Tel: 905-677-0007

Achēv Newcomer Information Centre – Mississauga City Centre

Sussex Centre

50 Burnhamthorpe Rd W, Suite 300

Mississauga, ON L5B 3C2 [ map ]

Tel: 905-279 0024 ext 1266

Brampton

Achēv Newcomer Information Centre - Brampton East

263 Queen St E, Unit 14

Brampton, ON L6W 4K6 [ map ]

Tel: 905-595-0722 ext 4000

Achēv Newcomer Information Centre - Brampton South

7700 Hurontario St, Unit 601, Suite 100

Brampton, ON L6Y 4M3 [ map ]

Tel: 905-457-4747 ext. 3013

Starting school

The Peel District School Board has Welcome Centres, and Dufferin-Peel Catholic District School Board has Newcomer Reception and Assessment Centres in Brampton and Mississauga; to welcome your family to Peel and get your children registered for school. There is no fee for registration.

Find your nearest school

To find the nearest locations, visit our Community Services Map.

Refugee services

Mississauga

ACCES Employment

151 City Centre Dr, Suite 600

Mississauga, ON L5B 1M7 [ map ]

Tel: 905-361-2522

Afghan Women's Organization

3050 Confederation Parkway, Unit 302

Mississauga, ON L5B 3Z6 [ map ]

Tel: 905-279-3679

Canadian Centre for Victims of Torture

130 Dundas St E, Suite 204

Mississauga, ON L5A 3V8 [ map ]

Tel: 905-277-2288

COSTI Employment Services

6750 Winston Churchill Blvd, Unit 8A

Mississauga, ON L5N 4C4 [ map ]

Tel: 905-567-0482

Dixie Bloor Neighbourhood Services Centre

3650 Dixie Rd, Unit 103

Mississauga, ON L4Y 3V9 [ map ]

Tel: 905-629-1873

Indus Community Services

3038 Hurontario St, Suite 206

Mississauga, ON L5B 3B9 [ map ]

Tel: 905-275-2369

Newcomer Centre of Peel

165 Dundas St W, Suite 116

Mississauga, ON L5B 2N6 [ map ]

Tel: 905-306 0577, 905-306-1275

Peel District School Board (We Welcome the World Centres)

5650 Hurontario Street

Mississuaga, ON L5R 1C6 [ map ]

Tel: 905-890-1010 Ext 2437

Peel Multicultural Council

6630 Turner Valley Rd

Mississauga, ON L5N 2P1 [ map ]

Tel: 905-819-1144

Polycultural Immigrant and Community Services

Mississauga South West

2225 Erin Mills Parkway, Lower Level

Mississauga, ON L5K 1T9 [ map ]

Tel: 905-403-8860

Punjabi Community Health Services

2980 Drew Rd, Unit 241

Mississauga, ON L4T 0A7 [map]

Tel: 905-677-0889

Sheridan College

4180 Duke of York Blvd

Mississauga, ON L5B 0G5 [ map ]

Tel: 905-845-9430

Brampton

ACCES Employment

44 Peel Centre Dr, Suite 201

Brampton, ON L6T 4B5 [ map ]

Tel: 905-454-2316

Brampton Multicultural Community Centre

197 County Court Blvd., Suite 303

Brampton, ON L6W 4P6 [ map ]

Tel: 905-790-8482

COSTI Employment Services

10 Gillingham Dr, Suite 300

Brampton, ON L6X 5A5 [ map ]

Tel: 905-459-8855

Punjabi Community Health Services

50 Sunny Meadow Blvd., Unit 201

Brampton, ON L6R 0Y7 [ map ]

Tel: 905-677-0889

Sheridan College

7899 McLaughlin Rd

Brampton, ON L6Y 5H9 [ map ]

Tel: 905-459-7533 Ext. 8101

YMCA of Greater Toronto

20 Union Street

Brampton, ON, L6V 1R2 [ map ]

Tel: 905-451-9622

Settlement services

Settlement service organizations help newcomers adjust to a new life in Canada. They provide culturally sensitive programs and services in many languages and help you with all your needs during the process of settling into your new community.

Free and confidential

Settlement services are free, offered in many languages other than English (some centres have French speaking staff) and are always confidential. Some of the organizations may offer support services such as childminding and transportation assistance.