When you arrive at the airport in Canada, you will see signs in both English and French to direct you. Follow the signs that read Arrivals and Customs (also known as the immigration area). When you are at Customs, there will be lines for Canadian citizens and non-Canadian citizens. Make sure you get in the appropriate line. You will be asked to report to an Immigration Officer for an Immigration interview and PR card processing.

Documents you need for the Immigration interview:

  • Passport or travel document
  • Confirmation of Permanent Residence (COPR) for yourself and all accompanying dependents
  • CBSA Declaration Card

You will be required to provide a valid Canadian address to the Immigration Officer. Immigration, Refugees and Citizenship Canada (IRCC) will send your Permanent Resident card (PR card) to you by mail.

However, if you did not provide a Canadian mailing address to the Immigration Officer or if you change your address before you receive the PR card, you can use the online address notification form.

Things you should be aware of during your landing:

  •  List of all the personal or household items you are bringing with you

If you are moving permanently to Canada, you can bring your belongings with you when you arrive or you may send them later. Fill out a BSF186 - Personal Effects Accounting Document, where you list any goods with you and the goods that you will send later. Find out more on how to bring your belongings when you come to Canada.

  •  Photos for your Permanent Resident card (PR card)

You will only be asked to take a new photo at the airport if your attached photo does not meet the requirements.

  • Dependant

You need to inform Canada Border Services Agency (CBSA) if your dependant who is on your Immigration file does not come with you at the same time or a dependent whom you will sponsor later.

The Principal Applicant (PA) must land first or together with the accompanying family members. If the PA did land alone, the dependents can land at any date at any Canada border before the expiry date of their visa.

  • Wait Time

There is often a long wait for the landing procedures in Toronto, which can take up to four hours in total. Newcomers destined to another city in Canada are reminded to ensure that your transit time is sufficient.

New Immigrant Information Kiosk

Malton Neighbourhood Services has multi-lingual staff (including French) at Toronto Pearson Airport who offer a supportive welcome with helpful information brochures to all new immigrants.

Their services include:

  • Providing welcome packages in English / French
  • Giving personalized information
  • Presenting multi-lingual brochures
  • Distributing pamphlets on newcomer resources throughout Canada

Social Insurance Number (SIN)

You may also be able to get your Social Insurance Number (SIN).

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