Choosing a Phone Plan in Canada: What Newcomers Need to Know

Getting a phone plan is one of the first and most expensive steps refugees and other immigrants make after arriving in Canada, but it’s not always easy. The options can be confusing, and with connection to loved ones and access to online opportunities at stake, many newcomers have to pick the right plan quickly.

Refugee 613’s Newcomer Info Hub project is hosting a free webinar to help people supporting newcomers connect their communities with easy-to-understand information on phone plans.

Register to join us, and save your spot!

Get a helpful guide to share with newcomers to Canada

The Info Hub team will walk you through our new guide to choosing a mobile phone plan in Canada. It’s a simple document anyone can read in about 5 minutes. It’s available in 20 languages, and explains everything from avoiding extra charges to different types of plans.

You can also get the guide before the webinar here.

Learn how to support newcomers when they have an unresolved issue with their phone services.

Guest speakers from the Commission for Complaints for Telecom-television Services (CCTS) will join us to share practical information about working with service providers, resolving telecom and TV service concerns, and the options available when an issue remains unresolved.

Hear from the experts at Newcomer Info Hub and the CCTS as they share practical information and resources for supporting newcomers.

Questions about this event? Reach out to the Info Hub at info@newcomerinfohub.ca for support.
Date
Nov 12 2026
Time
1:00 pm - 2:00 pm

Organizer

Refugee 613 / Réfugié 613
Secret Link