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X-ORIGINAL-URL:https://www.immigrationpeel.ca/
X-WR-CALNAME:Peel Immigration: Resources for Newcomers
X-WR-CALDESC:Peel Immigration | Newcomer & Employer Resources
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DTSTART:20260308T030000
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UID:MEC-502245f60c1fedd126195f9b70fff32a@immigrationpeel.ca
DTSTART;TZID=America/Toronto:20251113T111500
DTEND;TZID=America/Toronto:20251113T120000
DTSTAMP:20251110T233615Z
CREATED:20251110
LAST-MODIFIED:20251110
PRIORITY:5
SEQUENCE:2
TRANSP:OPAQUE
SUMMARY:Dialing Down Barriers: A Quality Improvement Journey to Strengthen Connection and Equity
DESCRIPTION:What is the biggest barrier your clients face when trying to reach you by phone? Is it the system itself?\nJoin this 45-minute session to see how Access Alliance redesigned its phone system to cut wait times, improve language access, and embed equity in every client interaction.\nDiscover how QI leads, secretaries, and researchers used real-world data, plain-language scripts, and workflow analysis to turn phone frustrations into inclusive client pathways. Learn practical ways to integrate digital tools, track key indicators, and foster cross-team collaboration.\nSession Goals\n\n\nStrengthen collaboration among QI, research, and operations staff.\n\n\nExplore common barriers clients face when calling.\n\n\nUnderstand how Access Alliance’s redesign supports connection and equity.\n\n\nShare your experiences and solutions.\n\n\nLearning Outcomes\n\n\nApply QI methods to improve phone and communication access.\n\n\nLearn from pilot projects integrating digital tools.\n\n\nUnderstand newcomer experiences with phone systems.\n\n\nExchange ideas with peers.\n\n\nWho should attend:QI leads, managers, secretaries, research staff, and frontline providers in CHCs, primary care, and settlement sectors.\nTo register, please click here.\n
URL:https://www.immigrationpeel.ca/events/dialing-down-barriers-a-quality-improvement-journey-to-strengthen-connection-and-equity/
CATEGORIES:Skill Development (Computer Class, etc.)
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://www.immigrationpeel.ca/wp-content/uploads/2025/11/Dialing-down-barriers.jpeg
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